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Xplor2022
Sep 13 2022
St. Pete Beach, Florida

XPLOR22 is September 13-15, 2022 at the beautiful TradeWinds Island Grand Resort in St. Pete Beach Florida. The conference begins at 8:00 am on Tuesday, September 13th and concludes at 10:30 am on Thursday, September 15th.

The two-and-a-half-day event will focus on Innovative Strategies to Transform the Customer Experience and brings together end users, analysts, consultants, industry experts, and vendors who will share the best practices and strategies to transform the customer experience.

Attendees will be able to attend educational sessions, meet with leading industry vendors, network at lunches and evening events, all in beautiful St. Pete Beach Florida.

The event features:

  • 40+ Educational Sessions and Panels
  • 28 Leading-Edge Exhibitors
  • Daily Networking (including lunches and evening events)
  • Industry Awards

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BTA - Capture the Magic
Sep 14 2022
Las Vegas, NV

Schedule of Events
(Click here to download a detailed schedule.)

Wednesday, Sept. 14

Capture the Magic will begin at 2 p.m. with opening comments, followed by the two-part keynote workshop and a break. Breaks between sessions on both days will give attendees time to visit with peers and exhibiting sponsors. A welcoming reception will wrap up the first day.

Thursday, Sept. 15

The second day of the conference will begin at 7 a.m. with breakfast. Three educational sessions will be held from 8 a.m. to noon, with breaks between sessions giving attendees time to network with peers and exhibiting sponsors. Lunch will be served from noon until 1 p.m. Following lunch, the two dealer panels will be held, with a break in between. Closing comments and prize drawings will conclude the educational portion of the event. On Thursday evening, attendees will enjoy a Las Vegas show (details to be announced).

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PRINTING United 2022
Oct 19 2022
Orlando, FL

Printing United Expo brings together the entire printing industry in one place to experience over a million square feet of equipment, solutions, and the latest trends! Walk the show floor to see your favorite vendors and uncover new ones, have meaningful conversations with printers and manufactures, and discover what’s next for your organization – infinite opportunities await you!

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Office Technology & Services

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Xplor22
Sep 14 2022
St. Pete Beach, Florida

Join Andrew Young, Principal Analyst, Customer Communications Advisory Service, at Keypoint Intelligence during Xplor22 on the following: 

September 14, 2022
8:30 am – 9:15 am

PANEL: The Critical Role of Communications in Delivering a Better Customer Experience

When company executives think about improving customer experience, they often gravitate toward things like customer service, call center interactions, simplifying customer journeys, and investing in website or app functionality. Unfortunately, communications like bills and statements are often overlooked – yet they serve as one of the most important touchpoints, as they are recurring appointments to engage.   

Join this general session panel discussion to learn more about how companies can use these communications to improve their customer experience! 

 
11:30 am – 12:15 pm

2022 Business Transactional Communications Research

Track: Customer Engagement

Transactional communications are a critical customer touchpoint for enterprises. This session will present the very latest market insight from U.S. business leaders focusing on the impact to transactional output resulting from the recent pandemic, supply chain and environmental concerns, while also continuing to enhance customer experience and business outcomes through outsourcing and investments in innovative technology.

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BTA - Capture the Magic - Presentation
Sep 15 2022
Las Vegas, NV

Join Randy Dazo, Chief Strategy and Product Officer at Keypoint Intelligence during his presentation at BTA's Capture the Magic conference.

September 15, 2022
9:45 AM - 10:30 AM

Diversification, Operational Improvements & Sales Enablement

As the channel continues to navigate “post-pandemic” strategies, many will have to make some tough decisions on how to compete and remain successful in our industry. Learning how to integrate systems and workflows to keep up with customer demands can sometimes be easier said than done. Channels need to understand their options for Improving their Operations – streamlining their own workflows, using automation as much as possible, to eliminate unnecessary manual human intervention in order to squeak out every bit of margin they can.  This session will talk about various diversification strategies we have seen from a myriad of dealers as well as see how dealers can streamline their sales operations through sales enablement tools and platforms that can simplify, automate and help their customers buy the right products.

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