Keypoint Intelligence - Buyers Lab Recognizes Ricoh as the Leader in the MFP Cloud Ecosystem Arena



Fairfield, NJ – Keypoint Intelligence - Buyers Lab (BLI), the world’s leading independent evaluator of document imaging software, hardware, and services, today announced the winner of its BLI PaceSetter award in the MFP Cloud Ecosystem arena. Based on research conducted for the North American and Western European markets, the award recognizes the document imaging OEM that is setting the pace in MFP cloud-readiness and associated cloud services offerings.


The winner for the 2019–2020 time period is:



BLI PaceSetter 2019–2020: MFP Cloud Ecosystem


“Ricoh was one of the pioneers in developing embedded software platforms able to extend the functionality of the MFP, and the company is now in the vanguard of the shift to cloud-ready MFPs and the associated ecosystem that adds tremendous value for customers,” said Jamie Bsales, Director of Solutions Analysis at Keypoint Intelligence. “These abilities are driven by underlying software platform technologies and the associated cloud services that let customers leverage the MFP functions, so robust offerings in these areas are essential.”


To determine which OEMs lead the market in these areas, analysts at Keypoint Intelligence conducted an in-depth evaluation of the offerings from nine of the leading document imaging OEMs. The study focused on dozens of points of differentiation divided into key strategic areas: Platform Technology, Developer Support, Market Approach and Dealer Support, and Cloud Connector & Services Portfolio. After gathering all the data, the Keypoint Intelligence team used a proprietary rating scale to calculate individual scores in the areas studied.


Ricoh Looks to the Cloud

In the study, Ricoh stood out thanks to its Ricoh Smart Integration IoT technology platform, which enables cloud-connected apps that run on the company’s latest MFPs and other IoT devices. The company also earned kudos for its Ricoh Cloud Workflow Solutions: Packages of cloud connectors, customizable workflows, and device-agnostic services that simplify and automate document handling, data extraction, document routing, and more. Packages range from sets of MFP “connectors” that let users scan directly to cloud-based and on-premises destinations to intelligent document-processing services. And unlike traditional capture and workflow software, all Ricoh Cloud Workflow Solutions offerings are cloud-based and can be sold on a subscription model.



About Keypoint Intelligence - Buyers Lab

Keypoint Intelligence is a one-stop shop for the digital imaging industry. With our unparalleled tools and unmatched depth of knowledge, we cut through the noise of data to offer clients the unbiased insights and responsive tools they need in those mission-critical moments that define their products and empower their sales.


For over 50 years, Buyers Lab has been the global document imaging industry’s resource for unbiased and reliable information, test data, and competitive selling tools. What started out as a consumer-based publication about office equipment has become an all-encompassing industry resource. In a landscape that’s ever evolving, we change with it.


About Buyers Lab PaceSetter Awards

Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab PaceSetter awards recognize those document imaging OEMs that have shown market leadership in a variety of categories, including technologies, services, and key vertical markets.


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Deanna Flanick

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