Canon, HP Take Home First-Ever BLI PaceSetter Awards for Leadership in MFP Accessibility



Fairfield, NJ – Keypoint Intelligence - Buyers Lab (BLI), the world’s leading independent evaluator of document imaging software, hardware, and services, today announced the winners of its BLI PaceSetter awards in the MFP Accessibility arena. This award recognizes the document imaging OEMs that offer the strongest set of accessibility features in their MFPs, while also going the extra mile to promote, sell, and support equipment with these capabilities.


The winners for the 2019–2020 time period, based on research conducted for the North American market, are:




BLI PaceSetter in MFP Accessibility 2019–2020




BLI PaceSetter in MFP Accessibility 2019–2020



“While the majority of office workers may be able to use their nearest print device with relative ease, individuals with special needs may not have the same experience,” said George Mikolay, Associate Director of Copiers/Production at Keypoint Intelligence. “Whether they have limitations around vision, hearing, walking, using their hands, or in some other area, it is important they can use their office MFP without difficulty. An added benefit of designing for and endorsing accessibility is that a typical worker benefits from a more user-friendly experience.”


To determine which OEMs lead the market in these areas, analysts at Keypoint Intelligence conducted an in-depth evaluation of several document imaging OEMs. The study focused on dozens of points of differentiation divided into key strategic areas, including Hardware Features, Software Features, User Help/Documentation, Internal Efforts, Marketing Efforts, and Advocacy. After gathering all the data, the Keypoint Intelligence team used a proprietary rating scale to calculate point totals in the areas studied.


Canon Recognized for Hardware, Marketing, and Advocacy

According to Keypoint Intelligence data, Canon is one of the leading vendors for MFP accessibility due to its device features, both internal and marketing efforts, and advocacy in the area of accessibility. Integrating an impressive range of standard and optional features into its imageRUNNER ADVANCE portfolio, including raised buttons and shortcuts on the keypad, voice operation and guidance, a braille kit, remote operation, reverse display for better contrast, and easy-to-access paper and toner supply, Canon has considered users of all abilities in the product design phase. Canon also plays to its strengths with its product literature, Voluntary Product Accessibility Template (VPAT) access, and active involvement in the disability community.


HP Acknowledged for Hardware, User Help, and Internal Efforts

A robust range of hardware accessibility features, excellence around user help, internal staff initiatives, and marketing efforts combine to make HP an MFP accessibility leader. HP brings comprehensive capabilities into its enterprise LaserJet, Managed HP MFPs, and PageWide 500–800 series, including compatibility with the HP Accessibility Kit featuring a prop handle, braille labels, and an accessible keyboard with raised or concave hard keys. But just as impressive is the availability of features for a wider range of devices, such as the option to add paper handles (with above and below access) on any product and the HP Accessibility Assistant, a universal voice-control accessory, on numerous MFPs and single-function printers. HP also stands out for its technical support for users with disabilities and efforts to engage and train employees on accessibility issues.



About Keypoint Intelligence - Buyers Lab

Keypoint Intelligence is a one-stop shop for the digital imaging industry. With our unparalleled tools and unmatched depth of knowledge, we cut through the noise of data to offer clients the unbiased insights and responsive tools they need in those mission-critical moments that define their products and empower their sales.


For over 50 years, Buyers Lab has been the global document imaging industry’s resource for unbiased and reliable information, test data, and competitive selling tools. What started out as a consumer-based publication about office equipment has become an all-encompassing industry resource. In a landscape that’s ever evolving, we change with it.


About Buyers Lab PaceSetter Awards

Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab PaceSetter awards recognize those document imaging OEMs that have shown market leadership in a variety of categories, including with technologies, services, and key vertical markets.


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Deanna Flanick

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