Konica Minolta Takes Home Buyers Lab PaceSetter Award for Outstanding Serviceability in Western Europe



Wokingham, UK – Keypoint Intelligence - Buyers Lab (BLI), the world’s leading independent evaluator of document imaging software, hardware, and services, today announced that Konica Minolta Business Solutions GmbH is the winner of the BLI PaceSetter award for Outstanding Serviceability 2018–2019. Based on research conducted in the Western European market, this award recognizes the OEM that has the best-designed tools, programs, and training to enhance the serviceability of its devices.


To determine which OEMs lead the market, analysts at Keypoint Intelligence conducted an in-depth study on Serviceability. Key areas of evaluation included company vision, in-field support, environmental considerations, tools and training provided to service technicians, and device design. Keypoint Intelligence also considered primary research from Western European dealers regarding service programs provided by OEMs.


“To keep pace with today’s 24/7 business world, companies cannot afford to have MFPs down for long,” said Randy Dazo, Director of Keypoint Intelligence’s Office Technology & Services Group. “Inefficient service or support can translate to dollars lost, which is why that is becoming a key differentiator in the industry. Companies are looking for vendors who can handle any issues that arise, or even better: prevent these issues from occurring at all.”


Konica Minolta Offers Smart Service with Smart Technology

Konica Minolta has implemented a strategy called Shift Left. This strategy seeks to avoid downtime by either enabling end users to handle device issues or using remote technology to correct any problems. Customers are supported via iTraining videos, or the ability to work directly with a technician via remote technology. This is even further enhanced with the debut of Konica Minolta Smart Glasses, which allow technicians to use Augmented Reality to guide on-site engineers or key operators through service manoeuvres. Konica Minolta also attempts to avoid emergency service calls by using predictive analytics to help plan practice procedures. Konica Minolta’s ERP system can be accessed from mobile devices to prioritize service visits, view customer and machine information (including SLAs), assess car and local inventories, reorder or exchange parts with colleagues, and more.  These innovative program aspects, combined with elegant training programs offered both online and in-person, support for third party tools, and extensive documentation, help Konica Minolta to be a leader in this space.



About Keypoint Intelligence - Buyers Lab

Keypoint Intelligence is a one-stop shop for the digital imaging industry. With our unparalleled tools and unmatched depth of knowledge, we cut through the noise of data to offer clients the unbiased insights and responsive tools they need in those mission-critical moments that define their products and empower their sales.


For over 50 years, Buyers Lab has been the global document imaging industry’s resource for unbiased and reliable information, test data, and competitive selling tools. What started out as a consumer-based publication about office equipment has become an all-encompassing industry resource. Buyers Lab evolves in tandem with the ever-changing landscape of document imaging solutions, constantly updating our methods, expanding our offerings, and tracking cutting-edge developments.


About Buyers Lab PaceSetter Awards

Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab PaceSetter awards recognize those document imaging OEMs that have shown market leadership in a variety of categories, including Document Imaging Security, MFP Platforms & App Ecosystems, Mobile Print, and key vertical markets.



Deanna Flanick

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