The managed services opportunity is tremendous in both size and scope, but the market is dynamic and sends inconsistent signals. Disruptive technologies and business models, new channels, and complex competitive landscapes are just a few of the difficulties of being a managed services provider. Numerous aspects of the office equipment and IT channels must be considered; the unique importance and connections between hardware, software, and services; and new skill sets will be required. Ultimately, only vendors that can understand these facets and map them to internal strengths, weaknesses, opportunities, and threats will realize the true potential of their managed services programs.
To help you prosper in this environment, InfoTrends has expanded its Professional and Managed Print Services practice area to include the services necessary to be successful in the modern office environment. We call this the Managed Services Consulting Service (MSCS). Falling under this expanded managed services umbrella are:
- IT Infrastructure
- Communications and Collaboration
- Managed Services around Cloud
- Business Process & Workflow