Three Vendors Earn Inaugural BLI Reliability Awards


Keypoint Intelligence - Buyers Lab, the world’s leading authority on the document imaging industry, announced the winners of its inaugural Reliability award. Presented once every three years, the Buyers Lab Reliability awards will honor the manufacturers whose product lines are determined to be the most reliable, based on the combined results of all models subjected to Buyers Lab’s rigorous reliability testing.

Printer and MFP reliability is a key concern for buyers, since a reliable device helps minimize downtime, resulting in improved worker productivity. After compiling performance data for every major OEM that submitted devices for laboratory testing from 2012 to 2018, the highly experienced analyst team has selected the vendors whose product lines stand out above the rest.


And the winners are…


HP Inc.
Most Reliable Business Printer & MFP Brand 2018–2021


KYOCERA Document Solutions America, Inc.
Most Reliable Color Copier MFP Brand 2018–2021


Sharp Imaging and Information Company of America
Most Reliable Monochrome Copier MFP Brand 2018–2021


HP Leads the Pack in Reliability

After reviewing the performance of all color and monochrome printers tested by Buyers Lab, one clear winner emerged. “When it comes to tested reliability, no other brand even comes close to HP’s performance,” praised Marlene Orr, Director of Printer & MFP Analysis for Keypoint Intelligence - Buyers Lab. “HP’s business-class printers and MFPs offer exceptional reliability, churning out millions of pages with no failures or service interruptions, making it the clear winner as Most Reliable Brand.”


Kyocera Color Models Promise Maximum Uptime

When comparing the reliability performance of all color copiers tested, Kyocera was a shoo-in. “All of Kyocera’s color copiers demonstrated excellent reliability, with every device scoring 10 out of 10,” noted George Mikolay, Associate Director of Copiers/Production for Keypoint Intelligence - Buyers Lab. “With a low misfeed rate and zero service interventions required, Kyocera color copiers are designed to keep users productive.”


Sharp Monochrome Models Offer Impeccable Performance

In terms of monochrome reliability, Sharp was the clear choice. “All of the Sharp monochrome copiers we’ve tested to date have excelled when it comes to reliability,” said Joe Ellerman, Manager of U.S. Lab Operations for Keypoint Intelligence - Buyers Lab. “Over the past five years, Sharp’s monochrome models have completed millions of impressions without a single service call, making them the most reliable choice among their peers.”


About Keypoint Intelligence - Buyers Lab
Keypoint Intelligence is a one-stop shop for the digital imaging industry. With our unparalleled tools and unmatched depth of knowledge, we cut through the noise of data to offer clients the unbiased insights and responsive tools they need in those mission-critical moments that define their products and empower their sales.

For over 50 years, Buyers Lab has been the global document imaging industry’s resource for unbiased and reliable information, test data, and competitive selling tools. What started out as a consumer-based publication about office equipment has become an all-encompassing industry resource. Buyers Lab evolves in tandem with the ever-changing landscape of document imaging solutions, constantly updating our methods, expanding our offerings, and tracking cutting-edge developments.

About Buyers Lab Reliability Awards
As the leading independent authority on document imaging, Buyers Lab performs the most intensive durability testing in the industry, making a Buyers Lab Reliability award quite distinctive. Buyers Lab’s team of analysts evaluates test data from both the US and UK to determine the winners based on business-critical factors, including total tested impressions, number of misfeeds, and service interruptions.


Deanna Flanick
+1 973-797-2100