Keypoint Intelligence - Buyers Lab Honors Ricoh with PaceSetter Award for Financial Services


Keypoint Intelligence - Buyers Lab (BLI), the world’s leading independent evaluator of document imaging software, hardware, and services, today announced that Ricoh USA, Inc., is the winner of the 2019–2020 BLI PaceSetter award in the Financial Services arena. This award, which is based on research conducted for the North American market, recognizes the document imaging OEM that offers the most robust portfolio of hardware devices, software solutions, and technical and professional services for firms in the banking, insurance, wealth management, and other financial-services market segments. 

“Financial services providers today need more than a reliable MFP from their document imaging vendor,” said Jamie Bsales, Director of Solutions Analysis at Keypoint Intelligence. “They need a partner who can help them streamline complex document workflows that typically include both paper and electronic documents, as well as one who understands the unique data security requirements that come with the territory. Ricoh demonstrated that it can be that trusted partner.”

For this study, Keypoint Intelligence invited all leading document imaging OEMs to complete an exhaustive questionnaire detailing their offerings for banking and insurance providers in key areas including hardware and software portfolios, service and support offerings, professional services capabilities, security offerings, and demonstrated market leadership. OEMs that opted to participate were also asked to make key personnel available for in-depth interviews with the Keypoint Intelligence analyst team to give a more complete picture of the vendors’ strategies for the financial services market. After gathering all the data, the analysts used a proprietary rating scale to calculate point totals in the key areas studied.

In addition to its world-class document imaging hardware portfolio, Ricoh garnered points for its exceptional solutions offerings that include its cloud-ready services and Ricoh eForms Manager software and eSignature solution that cater to demands for efficient completion and submission of financial applications, contracts, and other documentation. The company also offers a full suite of workflow-assessment services to identify bottlenecks for customers and help them implement best practices, as well as Facilities & Workspace Management services that include meeting-room setup and A/V conferencing and equipment. And Ricoh can deploy and manage these and any other IT products thanks to the managed IT capabilities of its mindSHIFT Technologies division, which among other benefits helps enhance data security in this very security- and compliance-oriented sector.


About Keypoint Intelligence - Buyers Lab

Keypoint Intelligence is a one-stop shop for the digital imaging industry. With our unparalleled tools and unmatched depth of knowledge, we cut through the noise of data to offer clients the unbiased insights and responsive tools they need in those mission-critical moments that define their products and empower their sales. 

For over 50 years, Buyers Lab has been the global document imaging industry’s resource for unbiased and reliable information, test data, and competitive selling tools. What started out as a consumer-based publication about office equipment has become an all-encompassing industry resource. In a landscape that’s ever evolving, we change with it.

About Buyers Lab PaceSetter Awards

Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab PaceSetter awards recognize those document imaging OEMs that have shown market leadership in a variety of categories, including with technologies, services, and key vertical markets.

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Deanna Flanick
+1 973-797-2100