InfoTrends’ Matt Swain Promoted to Senior Director of Customer Communications Services


InfoTrends’ Matt Swain Promoted to Senior Director of Customer Communications Services

Matt Swain has been promoted to Senior Director at InfoTrends to lead its customer communications-focused advisory services. These services include Customer Engagement TechnologiesTransactional Communications & Payments, as well as our Document Outsourcing service.

“We estimate the global market value of customer communications will surpass $66 billion in 2016, noted Managing Director Jeff Hayes. “While print remains a significant component of this market, it is important that we discuss print in the context of the broader interaction lifecycle—that is what we are doing with our Customer Communications services.”

These services are responsible for significant research initiatives, as well. Here’s a view of what research is currently underway for each:

  • Customer Engagement Technologies: Surveys of 800 enterprises across Brazil, France, Germany, Italy, the Netherlands, the UK, and the U.S. regarding their customer communications technology needs
  • Transactional Communications & Payments: Surveys of 250 businesses and 2,000 consumers in the U.S. regarding market trends, business strategy, and consumer shifts for critical communications and bill payment
  • Document Outsourcing: Launch of Service Expansion Opportunities for Document Outsourcing in 2016, which will include interviews of 800 businesses across Asia Pacific, North America, Western Europe regarding their outsourcing needs and the role that print service providers can play through expanding their offerings

“Matt has demonstrated an ability to bring innovative research and analysis to InfoTrends over the years,” explained Jim Hamilton, Group Director of Production Services at InfoTrends. “We are excited to offer him this opportunity and we know that our clients will benefit from Matt’s approach to expanding these services and research initiatives.”

For more information on advisory service subscriptions, please contact Jennifer Skerrett at 781 616 2111 or

About InfoTrends
InfoTrends is the leading global analyst and strategic consulting firm for the imaging, document solutions, production print, and digital media industries. We provide insights and advice to help clients understand market trends, identify opportunities, and grow their business. Additional information about InfoTrends is available

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