As office technology dealers expand into managed IT and cybersecurity, new opportunities and risks emerge with the explosion of generative AI tools like ChatGPT, Microsoft Copilot and others. While these tools promise productivity gains and operational efficiency, they also introduce security, privacy and compliance challenges that are often overlooked by your dealership and your clients.

As office equipment dealers and technology providers face mounting pressures from shifting customer expectations to evolving service demands, artificial intelligence (AI) is serving as a strategic lever to improve operational efficiency and unlock new revenue streams. However, success isn’t just about adopting new tools, it’s about aligning AI with real-world business challenges and executing on the opportunities it presents.

Keypoint Intelligence recently completed a dual-region study exploring how organizations in the United States and Western Europe are approaching digital transformation (DX) in their document workflows. We surveyed nearly 300 IT decision-makers in the US and 230 in Western Europe across industries like financial services, healthcare, education, manufacturing, and legal. All respondents had direct responsibility for document workflows—offering a grounded view of adoption levels, pain points, and investment priorities.

Keypoint Intelligence, an accredited and ISO certified testing lab for more than 60 years, has invested and embarked into the competitive robot testing space.

Keypoint Intelligence supports manufacturers in the supplies industry as they work to meet evolving environmental expectations and embrace circular economy principles.

Our competitive intelligence and assessments of emerging technologies allow us to guide you in creating services integrated with AI that drive real customer and business value.